Service Q & A

 

 

How do I set up an appointment?

Please Whatsapp me at 91474234 and indicate what kind of therapy you are seeking (adult, couples, teen or child, include the age of your child).  

These are specific pages for therapies:

Couples Therapy Q&A

Individual Therapy Q&A

Child/Adolescent Therapy Q&A

Do you handle insurance claims?

I am sorry I don’t handle insurance matters. But a receipt will be issued to you at end end of each month which could be used for insurance purposes.

Do you run any group therapy or support groups?

If you are associated with an organization (schools, NGOs, corporates, religious organizations, etc) that would like to host group-based services, please do get in touch. Free services available for non-profit organizations: workshops, group-based services, and pro-bono therapy for underserved families.   

For ADHD online classes and workshops, you can visit (not personally or professionally affiliated) https://www.hallowelltodaro.com/classes-and-groups to see if what they offer is helpful to you .

St John’s Counseling http://www.sjcshk.com (not personally or professionally affiliated) is a big agency in HK that provides more services including support groups. You can check with them to see what services they are currently providing.

How do I prepare for my 1st appointment?

After we schedule a time, I will send you a document to review and sign.  Please fill it out and send it back to me to confirm your time slot. Without the signed form I won’t be able to provide services.

Regarding practical tips to help you prepare psychologically, you might find the information here helpful.

What if I have questions about therapy that I want to ask?

I mainly use WhatsApp for scheduling matters. But if you have a simple question you can WhatsApp me about it. A lot of commonly asked questions are also addressed in the Q&A pages.

If you have substantive questions not addressed on my website, we can discuss them more fully in an initial consultation session. Given the constraints of text messages, it can be difficult to attend to your concerns or questions to the extent that might actually be helpful to you.

What do I do when I arrive for my appointment?

When you arrive please let the reception know that you are here to see Dr. Bertie.  They will often ask if you would like something to drink. Have a seat in the waiting area and I will pick you up at our scheduled time.